Privacy Policy

World Healing Centre 

customer privacy notice 

 

This privacy notice tells you what to expect us to do with your personal information. 

• Contact details 

• What information we collect, use, and why 

• Lawful bases and data protection rights 

• Where we get personal information from 

• How long we keep information 

• Who we share information with 

• Sharing information outside the UK 

• How to complain 

 

Contact details: 

476 Lytham Road,  BLACKPOOL, FY4 1JF, GB 

Telephone 

01253 343701 

Email 

info@worldhealingcentre.org.uk 

 

What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery and third party referrals: 

• Names and contact details 

• Gender 

• Addresses 

• Date of birth 

• Emergency contact details 

• Call recordings 

• Service use history 

• Information about lifestyle, interests or personal history 

 

We collect or use the following information to receive donations or funding and organise fundraising activities: 

• Names and contact details 

• Addresses 

• Tax payer information (for Gift Aid purposes) 

• Gifts in wills 

 

We collect or use the following personal information for service updates or marketing purposes: 

• Names and contact details 

• Marketing preferences 

• Records of consent, where appropriate 

 

We collect or use the following personal information for recruitment purposes: 

• Contact details (eg name, address, telephone number or personal email address) 

• Date of birth 

• National Insurance number 

• Copies of passports or other photo ID 

• Employment history (eg job application, employment references or secondary employment) 

• Education history (eg qualifications) 

• Right to work information 

• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks ) 

 

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 

• Call recordings 

 

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature: 

 

We collect or use the following personal information for handling requests for prayer: 

• Names and contact details 

• Call recordings 

• Information about lifestyle, interests or personal history 

 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. 

 

If you make a request, we must respond to you without undue delay and in any event within one month. 

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information for recruitment purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Our lawful bases for collecting or using personal information for handling requests for prayer are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

 

Where we get personal information from 

• Directly from you 

• Third parties: 

• Solicitors, lawyers, accountants and those named as executors in the cases of donations left in Wills. 

 

How long we keep information: 

 

Information                                                               Retention period 

General contact & personal information                   3-12 months 

Prayer contact and personal information                 Up to 3 months 

Financial reporting                                                    6yrs 

Marketing purposes                                                 Ongoing unless unsubscribed then 3-12 months 

Recruitment purposes                                              Duration + 6yrs or 6-12months if unsuccessful 

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For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.  

 

Who we share information with:

Data processors 

Internet phone Provider (VOIP) 

This data processor does the following activities for us: They manage our incoming and outgoing phone calls and voicemail. 

Email Marketing Platform 

 

This data processor does the following activities for us: We use a provider to co-ordinate and sent our marketing emails 

Others we share personal information with 

• Legal bodies or authorities 

• Relevant regulatory authorities 

• External auditors or inspectors 

 

Sharing information outside the UK 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. 

 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. 

 

Organisation name: Mailchimp 

Category of recipient: Email Marketing Provider 

Country the personal information is sent to: US\/EEA 

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs) 

 

Organisation name: Microsoft 

Category of recipient: IT software 

Country the personal information is sent to: US 

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge) 

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How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Last updated  

20/04/2026